1. Introduction & Our Commitment
BGB99 is a trusted online gaming and Sports Betting platform. We treat the privacy of our users as a fundamental right. This Privacy Policy explains how BGB99 manages your information and what rights you have.
We are committed to never selling your personal information to unauthorized third parties or using it for unrelated purposes. BGB99's privacy policy is built in accordance with international best practices in data protection.
This policy applies not only to our website, but to all BGB99-related apps, services, and communication channels. Each user's data is protected individually, and access is restricted to authorized personnel only.
2. What Information We Collect
BGB99 collects the following types of information:
Personal Identification Information
- Full name, date of birth, and nationality
- Email address and mobile number
- Residential Address
- Copy of national ID or passport (for KYC verification)
Financial Information
- Payment method details (bKash, Nagad, Rocket account numbers)
- Transaction History & Amounts
- Deposit & Withdrawal Details
Usage Data
- Gaming & betting activity history
- Login time, IP address, and device information
- Browsing patterns and page visit data
- Records of communication with customer support
| Type of Information | Reason for Collection | Mandatory? |
|---|---|---|
| Full name and date of birth | Identity Verification & Age Confirmation | Yes |
| Email & Mobile | Account Communication & Security | Yes |
| Payment Information | Transaction Processing | Yes |
| National ID Card | KYC Verification | For Withdrawals |
| IP Address | Security & Fraud Prevention | Automatic |
| Cookies Data | Experience Improvement & Analytics | Optional |
3. How We Collect Information
BGB99 collects your information in several ways:
- Registration Form: Information you provide when creating your account.
- KYC Process: Documents submitted for identity verification.
- Transaction: Financial data collected automatically during deposits and withdrawals.
- Platform Usage: Data recorded automatically during gameplay, betting, or any other activity.
- Customer Support: Information provided when contacting us via live chat, email, or phone.
- Cookies & Tracking: Technical information collected automatically when you visit the website.
4. How We Use Your Information
BGB99 uses your information for the following purposes:
- Account Management: To ensure secure registration, login, and account protection.
- Service Provision: To ensure smooth operation of gaming, betting, and other services.
- Transaction Processing: To process deposits, withdrawals, and bonus distributions.
- Security & Fraud Prevention: To detect and prevent suspicious activity.
- Legal Obligation: To comply with Anti-Money Laundering (AML) regulations and other applicable laws.
- Contact: To keep you informed about important updates, promotions, and offers.
- Experience Improvement: To improve platform performance and enhance the user experience.
- Responsible Gaming: To monitor gaming behavior and provide support where needed.
We do not sell your information to any advertising network or data broker. You can unsubscribe from marketing communications at any time.
5. Data Sharing & Third Parties
BGB99 does not generally share your personal information with third parties. However, sharing may occur in the following limited circumstances:
- Payment Processors: With payment gateways such as bKash, Nagad, and others to process transactions.
- Game Provider: Minimum information required for game operation is shared with licensed game providers.
- Law Enforcement: When required by legal obligation, court order, or fraud investigation.
- KYC Partner: With trusted, registered third-party identity verification services.
6. Cookie Policy
The BGB99 website uses cookies and similar technologies. Cookies are small files stored in your browser that help personalize your experience.
Types of cookies we use:
- Essential Cookies: Essential for core platform functionality. These cannot be disabled.
- Functional Cookies: Remembers your preferences and settings (language, theme, etc.).
- Analytics Cookies: To analyze platform usage and drive improvements.
- Security Cookies: Helps prevent fraud and unauthorized access.
You can manage or delete cookies at any time through your browser settings. However, disabling certain cookies may limit some features of the platform.
7. Security Measures
BGB99 applies the highest industry-standard technical and organizational measures to protect your data. Our security infrastructure operates across the following layers:
- SSL/TLS Encryption: All data exchanged between you and our servers is protected by 256-bit SSL encryption.
- Database Encryption: All stored personal information is kept in encrypted format.
- Two-Factor Authentication (2FA): An additional layer of security when logging into your account.
- Regular Security Audits: Regular security audits are conducted by third-party experts.
- Access Control: Only authorized personnel have access to specific data.
- Firewall & DDoS Protection: Advanced server-level protection against cyber attacks.
8. Data Retention Period
BGB99 does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements:
- Account Information: For the duration of account activity and a minimum of 5 years after closure, as required by law.
- Financial Transaction Records: 7 years from the date of the last transaction.
- KYC Documents: Up to 5 years after account closure.
- Support Contact: 2 years from the date of last contact.
- Cookies Data: From session to up to 1 year, depending on the cookie type.
Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.
9. Your Rights
As a BGB99 user, you have the following rights over your personal data:
- Right to Access: You have the right to request a copy of the information we hold about you.
- Right to Access: You can request a copy of the information we hold about you.
- Right to Rectification: You may request correction of any inaccurate or incomplete information.
- Right to Erasure: You may request deletion of your data under certain circumstances.
- Right to Restrict Processing: In certain cases, you may request that the use of your information be restricted.
- Right to Opt Out of Marketing: You can opt out of promotional communications at any time.
To exercise these rights, please Help Center Contact us or support@bgb99.ws-. We will respond within 30 days of receiving your request.
10. Minor Protection
BGB99 strictly prohibits use of the platform by anyone under 18. We do not knowingly collect any information from minors.
If we become aware that a minor's information has been collected inadvertently, it will be deleted immediately and the account will be closed. If a parent or guardian suspects their child is using BGB99, please Contact Us।
11. Changes to the Privacy Policy
BGB99 may update this Privacy Policy as needed. For significant changes:
- A notification will be sent to your registered email address.
- You will be prompted to accept the updated policy when you next access the platform.
- The "Last Updated" date at the top of this page will reflect any changes.
Continued use of the platform after any changes constitutes your acceptance of the updated policy. We recommend reviewing this page regularly.
12. Contact Us
For any questions, concerns, or requests regarding our Privacy Policy, please get in touch with us:
- Email: support@bgb99.ws
- Help Center: bgb99.ws/help-center
- Live Chat: Live chat support available directly after logging into the platform.
Our data protection team typically responds within 24–48 hours. For urgent matters, Help Center Contact us directly.